Free UK standard delivery on orders over £65

PASSWORD PROBLEMS

Forgotten your password?

1) Click on “Forgotten your password?”
2) Enter your registered email address and click “Recover”. You will be sent an email containing a link. This may take a few minutes. It is also an idea to check it has not gone into your spam box.
3) Click on the link, you will then be redirected back to the website to enter your new password/confirm your new password and click "Reset".
4) Click on the link to login.

DELIVERY/EXCHANGE & REFUNDS

Delivery

We aim to process and despatch goods within 2-3 days of receipt of order, although at peak times we ask you to allow a little longer. Orders are subject to availability. Unless you direct us otherwise, your socks will be sent Standard UK Delivery (Tracked 48 Royal Mail 2-3 days). Heavier packages will be sent by courier. If your order is urgent, please select a delivery up-grade during checkout.

DELIVERY RATES FOR UK (Channel Islands, Isle of Man & Northern Ireland):

Standard UK Delivery£3.95 Tracked 48 (Royal Mail 2-3 working days)
Standard UK Delivery for orders over £65FREE  Tracked 48 (Royal Mail 2-3 working days)
First Class UK£5.50 Tracked 24 (Royal Mail next working day - not guaranteed)
Next Day - Signature Required£9.95 Next Day (for orders placed before *12 noon Monday-Friday - signature required)

*Please note: ‘Next day delivery’ orders MUST be received before 12 noon Monday-Friday. Orders after this time will be sent on the next working day, for delivery the following day. Weekends and Bank Holidays are excluded.

What do I do if my parcel does not arrive?

All our parcels are sent with tracking information and very few packages go astray. If your order has not reached you within the estimated delivery period, it could be for the following reasons:

  • The carrier has experienced a delay.
  • The carrier has tried to deliver and has left you a calling card - check with the depot.
  • Your parcel has been left in the 'safe place' as per your order instructions.

If you have any concerns regarding the delivery of your socks please contact us on 01404 861245.

How do I exchange an item?

If you wish to exchange your socks, please return them unused within 14 days and if you could include £3.95 towards the return postage, this will help to keep costs down. Obviously, if the fault is ours we will replace the socks without hesitation or cost. Return Address: Corrymoor Socks, Corrymoor Farm, Stockland, Honiton, Devon EX14 9DY.

How do I return an item for a refund?

It is important to us that you are 100% delighted with your Corrymoor Socks. If you are not, we'll do everything possible to fix it for you. In line with ‘The Consumer Contracts Regulations’ you have a right to cancel your order within 14 working days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Please notify us in writing within 14 working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund including any standard delivery charge (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). Unless otherwise agreed, we will not refund any delivery charges if you cancel after 14 days or if you only cancel part of your order. See our terms and conditions for full details.

OVERSEAS ORDERS

Overseas Delivery

Postal charges vary from one country to another and are calculated during checkout, at the same time any UK tax on your socks and other goods will be deducted as appropriate. Overseas orders will be delivered by your country’s international postal service. The parcel is fully tracked and a signature will be required on delivery.

Will I be charged customs and import tax?

Please be advised that for countries outside the EU, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges will vary from country to country. We do not have any control over these charges and they may change from time to time. Your order could be destroyed or returned to us if these local import and custom charges are refused or not paid by you. We will only be able to offer a refund if the goods are returned to us undamaged. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to us.

VAT

20% VAT is included in the price where applicable. Customers in all non-EU countries may be exempt from VAT and these charges will be deducted during the checkout process. This ONLY applies if the goods are ordered by a non-EU customer and sent direct from us to an overseas (non-EU) recipient at a non-EU address. This does not apply to sock tokens or to Kidsocks which are VAT zero rated.

DOES MY ORDER INCLUDE VAT?

20% VAT is included in the price where applicable. Customers in all non-EU countries may be exempt from VAT and these charges will be deducted during the checkout process. This ONLY applies if the goods are ordered by a non-EU customer and sent direct from us to an overseas (non-EU) recipient at a non-EU address. This does not apply to sock tokens or to Kidsocks which are VAT zero rated.

WHAT IS SOCK CARD PACKAGING?

If you would like to receive your socks without the sock card packaging please click the NO option for each item ordered. We will then donate 10p per pair of socks to our nominated charity. You will receive your socks with a size sticker only.

The sock packaging has important information such as washing instructions, contact details and make the gift look extra special. Therefore, we do not recommend this option if you are a NEW CUSTOMER or if the socks are a GIFT.

With Packaging
Without Packaging

CARING FOR YOUR SOCKS/WASHING INSTRUCTIONS

“Since we began making socks in 1991 the mohair fibre and ingredients of your Corrymoor Socks haven't changed… but detergents and washing machines have.”

Washing Tips -

  • Wool wash using the Wool Cycle at 40°C or less.

  • Use a gentle spin (most wool washes will incorporate this into the cycle anyway). It is not heat but agitation that can upset your Corrymoors.
  • Do not tumble dry.
  • If possible, try to use a mild detergent which is formulated for natural fibres and is recommended for mohair, silk and wool (e.g. Woolite, Persil Silk & Wool).
  • Wash dark colours separately at first.

A Bit of Science and tips on washing -

Mohair is a fibre made up of the protein keratin (like your own hair, silk, wool and other animal fibres). The scales of the mohair fibre are flattened and overlay each other giving a smooth surface (unlike wool). This gives mohair its silky soft handle and high lustre. It also gives your Corrymoor Socks their unique hard-wearing, anti-bacterial (no smell), wicking and non-felting properties. Mohair has a much greater resistance to shrinking and felting than other natural fibres, but it finds it hard to resist the action of the protease enzymes found in many of the “low temperature” detergents. Sadly, the enzymes cannot tell the difference between dirt and the protein fibres of the mohair. Over a long period of time this can result in a weakening of the mohair in your beloved Corrymoors.

Having said that...

Corrymoors are very tough and forgiving and are dyed in water which reaches boiling point, this is then followed by rinsing AND spinning AND tumble drying.