Delivery, Exchanges and Refunds

DELIVERY RATES FOR UK (Channel Islands, Isle of Man & Northern Ireland):

We offer a range of delivery methods which you are able to select during the checkout process. Unless you direct us otherwise, your socks will be sent Standard UK Delivery (Tracked 48 Royal Mail 2-3 days). Heavier packages will be sent by courier. If your order is urgent, please select a delivery up-grade during checkout.

*Please note: ‘Next day delivery’ orders MUST be received before 12 noon Monday-Friday. Orders after this time will be sent on the next working day, for delivery the following day. Weekends and Bank Holidays are excluded.

How quickly will it be delivered?

We aim to process and despatch goods within 2 days of receipt of your order, although at peak times we ask you to allow a little longer. Orders are subject to availability. Unless you direct us otherwise, your socks will be sent Standard UK Delivery (Tracked 48 Royal Mail 2-3 days). If your order is urgent, please select a delivery up-grade.

Do you send Overseas?

We send items all over the world.  Delivery costs differ from country to country and so the cost will be calculated during the checkout process. For more details call us on 01608 658 742 or email us -  [email protected].

Does the order include VAT?

20% VAT is included in all orders for UK customers sending goods to a UK address. VAT will be deducted from all orders sent to a non UK address. Please note: International purchases may incur import VAT and local taxes charged in accordance with the prevailing tax rates in the country of destination.

Will I be charged customs and import tax?

Please be advised that for countries outside the UK, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges will vary from country to country. We do not have any control over these charges and they may change from time to time. Your order could be destroyed or returned to us if these local import and custom charges are refused or not paid by you. We will only be able to offer a refund if the goods are returned to us undamaged. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to us. For full, current terms and conditions, please refer to our website: www.corrymoor.com.

What do I do if my parcel does not arrive?

All our parcels are sent with tracking information and very few packages go astray. If your order has not reached you within the estimated delivery period, it could be for the following reasons:

• The carrier has experienced a delay.
• The carrier has tried to deliver and has left you a calling card - check with the depot.
• Your parcel has been left in the 'safe place' as per your order instructions.

If you have any concerns regarding the delivery of your socks please contact us on 01608 658 742.

How do I exchange an item?

If you wish to exchange your socks, please return them unused within 14 days and if you could include £3.95 towards the return postage, this will help to keep costs down. Obviously, if the fault is ours we will replace the socks without hesitation or cost.

How do I return an item for a refund?

You have a right to cancel your order within 14 working days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Please notify us in writing within 14 working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund including any delivery charge.

How else can I order?

Download an order form, email us on [email protected] or call us on 01608 658 742, Monday to Friday 9am - 4pm to speak to someone.