Free UK standard delivery on orders over £65

Delivery, Exchanges and Refunds

DELIVERY RATES FOR UK (Channel Islands, Isle of Man & Northern Ireland):

We offer a range of delivery methods which you are able to select during the checkout process. Unless you direct us otherwise, your socks will be sent Standard UK Delivery (Tracked 48 Royal Mail 2-3 days). Heavier packages will be sent by courier. If your order is urgent, please select a delivery up-grade during checkout.

Standard UK Delivery£3.95 Tracked 48 (Royal Mail 2-3 working days)
Standard UK Delivery for orders over £65FREE  Tracked 48 (Royal Mail 2-3 working days)
First Class UK£5.50 Tracked 24 (Royal Mail next working day - not guaranteed)
Next Day - Signature Required£9.95 Next Day (for orders placed before *12 noon Monday-Friday - signature required)


*Please note: ‘Next day delivery’ orders MUST be received before 12 noon Monday-Friday. Orders after this time will be sent on the next working day, for delivery the following day. Weekends and Bank Holidays are excluded.

How quickly will it be delivered?

We aim to process and despatch goods within 2 days of receipt of your order, although at peak times we ask you to allow a little longer. Orders are subject to availability.

Unless you direct us otherwise, your socks will be sent Standard UK Delivery (Tracked 48 Royal Mail 2-3 days). If your order is urgent, please select a delivery up-grade.

 

Do you send Overseas?

We send items all over the world.  Delivery costs differ from country to country and so the cost will be calculated during the checkout process. For more details call us on 01404 861245 or email us -  socks@corrymoor.com.

 

Does the order include VAT?

20% VAT is included in the price where applicable. Customers in all non-EU countries may be exempt from VAT, this will be deducted during the checkout process. This ONLY applies if the goods are ordered by a non-EU customer and sent direct from us to an overseas (non-EU) recipient at a non-EU address. This does not apply to sock tokens or to Kidsocks which are VAT zero rated.

 

Will I be charged customs and import tax?

Please be advised that for countries outside the EU, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges will vary from country to country. We do not have any control over these charges and they may change from time to time. Your order could be destroyed or returned to us if these local import and custom charges are refused or not paid by you. We will only be able to offer a refund if the goods are returned to us undamaged. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to us.

 

What do I do if my parcel does not arrive?

All our parcels are sent with tracking information and very few packages go astray. If your order has not reached you within the estimated delivery period, it could be for the following reasons:

  • The carrier has experienced a delay.
  • The carrier has tried to deliver and has left you a calling card - check with the depot.
  • Your parcel has been left in the 'safe place' as per your order instructions.

If you have any concerns regarding the delivery of your socks please contact us on 01404 861245.

How do I exchange an item?

If you wish to exchange your socks, please return them unused within 14 days and if you could include £3.95 towards the return postage, this will help to keep costs down. Obviously, if the fault is ours we will replace the socks without hesitation or cost.

 

How do I return an item for a refund?

You have a right to cancel your order within 14 working days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Please notify us in writing within 14 working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund including any delivery charge.

 

How else can I order?

Download an order form, email us on socks@corrymoor.com or call us on 01404 861245, Monday to Friday 9am - 5pm to speak to someone.