Free UK standard delivery on orders over £60

Delivery, Exchanges and Refunds

DELIVERY RATES FOR UK (Channel Islands, Isle of Man & Northern Ireland):

We offer a range of delivery methods which you are able to select during the checkout process.

Standard UK Delivery£3.95(Royal Mail 2nd Class 3-5 days)
Standard UK Delivery for orders over £60Free(Royal Mail 2nd Class 3-5 days)
Standard UK 'Signed for'£4.95(Royal Mail 2nd Class 3-5 days - signature required)
First Class UK£4.95(Royal Mail 1st Class up to 3 working days)
First Class UK 'Signed For'£5.95(Royal Mail 1st Class up to 3 working days - signature required)
Next Day (courier Service)£8.95(next working day for orders placed before 12 noon Monday-Friday - signature required)

How quickly will it be delivered?

We aim to process and despatch goods within 2 days of receipt of your order, although at peak times we ask you to allow a little longer. Orders are subject to availability.

Unless you direct us otherwise, your socks will be sent Standard UK Delivery (3-5 days). If your order is urgent, please select a delivery up-grade.

 

Do you send Overseas?

We send items all over the world.  Delivery costs differ from country to country and so the cost will be calculated during the checkout process. For more details call us on 01404 861245 or email us -  socks@corrymoor.com.

 

Does the order include VAT?

20% VAT is included in the price where applicable. Customers in all non-EU countries may be exempt from VAT, this will be deducted during the checkout process. This ONLY applies if the goods are ordered by a non-EU customer and sent direct from us to an overseas (non-EU) recipient at a non-EU address. This does not apply to sock tokens or to Kidsocks which are VAT zero rated.

 

Will I be charged customs and import tax?

Please be advised that for countries outside the EU, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges will vary from country to country. We do not have any control over these charges and they may change from time to time. Your order could be destroyed or returned to us if these local import and custom charges are refused or not paid by you. We will only be able to offer a refund if the goods are returned to us undamaged. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to us.

 

What do I do if my parcel does not arrive?

If your order has not reached you within the estimated delivery period, it could be for the following reasons:

• The carrier has experienced a delay
• The delivery company has tried to deliver and has left you a calling card/check with your local Mail depot.
• Your parcel has been left with a neighbour
• Your parcel has been left in a safe place

Very few packages go astray and fail to reach their destination. Undelivered parcels will eventually be returned to us but this can take up to 3 weeks. All packages and parcels are sent at the risk of the person placing the order. “Signed For” delivery (with tracking) can be selected during the checkout process.

 

How do I exchange an item?

If you wish to exchange your socks, please return them unused within 14 days and if you could include £3.95 towards the return postage, this will help to keep costs down. Obviously, if the fault is ours we will replace the socks without hesitation or cost.

 

How do I return an item for a refund?

You have a right to cancel your order within 14 working days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Please notify us in writing within 14 working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund including any delivery charge.

 

How else can I order?

Download an order form, email us on socks@corrymoor.com or call us on 01404 861 245, Monday to Friday 9am - 5pm to speak to someone.